As the prominence of IT to business operations increases, client organizations seems to have an increasingly higher requirements. To name a few examples: high availability, constant capacity at the required levels, costs optimization, flexibility, appropriate support and a short time to market. IT Service & Performance Management is the field that involves setting up, managing and improving the IT services provided to internal and external clients. Spectrum offers a series of training programs and courses in this field, based on frameworks and standards like Information Technology Infrastructure Library (ITIL®), ISO/IEC 20000 (Service Quality Management), Change Management and Application Service Library (ASL®). Our courses are delivered by Trained Professionals.